Terms and Conditions

1. Definitions

• Services — Rapid prototyping, FDM printing, DfAM consultation, batch production, and any ancillary work described in a confirmed quotation.
• Order — A written or electronic confirmation (email, Layers.app quote, or purchase order) accepting the Company's quoted scope and price.
• Client Files — Any CAD models, STL/STEP/OBJ files, drawings, or specifications submitted by the Client.
• Deliverables — Physical parts, reports, optimised CAD files, or any other output agreed in the Order.
• Confidential Information — All Client Files, design intent, commercial data, and any information reasonably understood to be confidential.

2. Scope of Services

The exact scope, materials, tolerances, lead time, and price for each engagement are defined in a written quotation. The Client must confirm the quotation before production commences. Any changes requested after Order confirmation are subject to a revised quotation and may affect lead time and price.

The Company reserves the right to decline any order at its sole discretion, including orders involving restricted end-uses or materials not currently stocked.

3. Orders & Payment

All orders require written confirmation from the Client. Verbal instructions alone do not constitute an Order.

• Advance payment: 50% of the quoted value is due before production commences.
• Balance payment: The remaining balance is due prior to dispatch or collection of Deliverables.
• Rush orders: Subject to a rush premium as stated in the quotation.
• Payment methods: Bank transfer / UPI / Razorpay.
• GST: All prices are exclusive of applicable GST unless explicitly stated otherwise.
• Late payment: Invoices unpaid beyond 15 days of the due date may attract a charge of 1.5% per month on the outstanding balance.

4. Intellectual Property & Confidentiality

All Client Files remain the exclusive intellectual property of the Client at all times. The Company treats all Client Files and Confidential Information with strict discretion and will not share, sell, or disclose them to any third party without prior written consent.

• Client Files are permanently deleted from Company systems within 30 days of Order completion, or immediately upon written request.
• Clients may request a mutual NDA prior to file submission. Contact us to arrange this before sharing any files.
• The Company will not use Client designs as portfolio samples or marketing material without explicit written permission.
• Deliverables become the property of the Client upon receipt of full payment.

5. Client Responsibilities

• Providing accurate, complete, and print-ready files, or clearly specifying that design assistance is required.
• Confirming that submitted designs do not infringe any third-party intellectual property rights.
• Notifying the Company of any safety-critical or regulated end-uses prior to Order placement.
• Collecting or arranging delivery of Deliverables within 14 days of completion notification.

6. Lead Times & Delivery

Estimated lead times commence upon Order confirmation and receipt of advance payment. They are indicative and may be affected by material availability or print queue volume. The Company will communicate any delay proactively.

Delivery via third-party courier is at the Client's cost and risk. The Company is not liable for damage or loss occurring during transit.

7. Quality, Tolerances & Acceptance

FDM printing is subject to inherent process characteristics including layer lines and dimensional tolerances of approximately ±0.2 mm on standard prints. Tighter tolerances are available on request and as stated in the quotation.

• The Client must inspect Deliverables within 5 business days of receipt and notify the Company of any defects in writing.
• Defects attributable to the Company's production process will be remedied by reprint at no charge.
• Claims will not be accepted for deviations within stated process tolerance, cosmetic layer lines, or issues arising from Client-supplied file errors.
• Failure to notify within the inspection period constitutes acceptance of the Deliverables.

8. Cancellations & Refunds

• Before production commences: Full refund of advance payment, less any material costs already incurred.
• After production commences: Cancellation is not accepted. The Client remains liable for the full quoted amount.
• Consultancy hours already delivered are non-refundable.

Refunds, where applicable, will be processed within 10 business days via the original payment method.

9. Limitation of Liability

The Company's total liability for any claim shall not exceed the total value paid by the Client for the specific Order giving rise to the claim. The Company shall not be liable for any indirect, consequential, or incidental losses including loss of profit, business interruption, or damage arising from the Client's use of the Deliverables.

Parts produced by the Company are not certified for safety-critical, load-bearing, medical, or aerospace applications unless explicitly agreed in a separate written agreement.

10. Force Majeure

The Company shall not be liable for any delay or failure resulting from circumstances beyond its reasonable control, including supply chain disruptions, power outages, equipment failure, natural disasters, or acts of government. The Company will notify the Client promptly and resume services at the earliest opportunity.

11. Governing Law & Disputes

This Agreement is governed by the laws of India. Disputes shall first be subject to good-faith negotiation. If unresolved within 30 days, disputes shall fall under the exclusive jurisdiction of the courts of Delhi, India.

12. Amendments

The Company may update these Terms at any time. The version published on our website at the time of Order confirmation governs that Order. Continued use of our services constitutes acceptance of the revised Terms.

13. Contact

• Email: kny2k25@gmail.com
• WhatsApp: +91 9910259490
• Address: C-303, Plot-14, Dream Apartments, Sector 22, Dwarka, New Delhi, India, 110077