Privacy Policy
HEFF 3D Tech, a brand of Yeshnika Inc ("Company", "we", "us"), is committed to protecting the personal data of everyone who visits our website at www.heff3d.com or engages our services. This Privacy Policy explains what data we collect, why we collect it, how we protect it, and your rights under the Digital Personal Data Protection Act, 2023 (DPDPA) and applicable Indian law. By using our website or submitting an enquiry, you consent to the practices described here.
1. Who We Are
- Entity name: Yeshnika Inc
- Brand: HEFF 3D Tech
- Address: C-303, Plot-14, Dream Apartments, Sector 22, Dwarka, New Delhi, India, 110077
- Privacy contact: kny2k25@gmail.com
2. What Data We Collect
| Category | Data Collected | How Collected |
|---|---|---|
| Contact details | Name, email, phone / WhatsApp, company name | Quote forms, contact forms, WhatsApp, email |
| Project files | CAD files, design briefs, specifications | File uploads, email attachments |
| Payment data | Transaction references, invoice records (no card/bank details stored by us) | Payment gateway, bank transfers |
| Usage data | IP address, browser type, pages visited | Cookies, Google Analytics |
| Correspondence | Emails, WhatsApp messages, call notes | Direct communication |
We do not collect sensitive personal data (biometrics, health data, government IDs, financial account numbers) unless strictly required and consented to.
3. Why We Collect Your Data
- To fulfil your order — processing quotes, producing parts, managing delivery, and issuing invoices.
- To communicate with you — responding to enquiries and sending order updates.
- To maintain records — project history, financial records, and NDA documentation as required by Indian law.
- To improve our website — anonymised analytics to understand usage patterns.
- To comply with legal obligations — GST, Income Tax, and other regulatory requirements.
- To send service updates — occasional announcements about new capabilities. You may opt out at any time.
4. CAD Files & Design Confidentiality
Client design files are treated as strictly confidential at all times. We do not share, sell, or use your files for any purpose other than fulfilling your order.
- Files are stored on access-restricted internal systems, limited to staff directly working on your project.
- Files are permanently deleted within 30 days of Order completion, or immediately upon written request.
- We never use client designs as portfolio samples or marketing material without explicit written permission.
- Clients may request a mutual NDA before submitting any files — contact us at kny2k25@gmail.com.
5. How We Share Your Data
We do not sell or rent your personal data. We share data only where necessary:
- Delivery partners — courier services receive your name and address to fulfil shipments.
- Payment processors — Razorpay processes transaction data under their own privacy policy.
- Analytics — Google Analytics receives anonymised usage data. You may opt out via browser settings.
- Legal authorities — if required by Indian law, court order, or government directive.
- Professional advisors — accountants or lawyers bound by confidentiality obligations.
7. How Long We Keep Your Data
| Data Type | Retention Period |
|---|---|
| Contact & order details | 3 years after last interaction |
| CAD / design files | 30 after order completion |
| Invoice & financial records | 7 years (GST / Income Tax Act compliance) |
| Website analytics | 14 months (Google Analytics default) |
| Email / WhatsApp correspondence | 2 years after last interaction |
8. Your Rights (DPDPA 2023)
As a Data Principal under India's DPDPA 2023, you have the right to access, correct, or request erasure of your personal data; withdraw consent for marketing or analytics at any time; raise a grievance with us directly; and escalate unresolved complaints to the Data Protection Board of India.
To exercise any of these rights, contact us at kny2k25@gmail.com. We will respond within 30 days.
9. Data Security
- Data is stored on access-restricted systems with authorised personnel only.
- Our website uses HTTPS (SSL/TLS) for all data transmission.
- Payments are processed via PCI-DSS compliant gateways. We do not store card or bank details.
- In the event of a data breach posing risk to your rights, we will notify the Data Protection Board and affected individuals as required by law.
10. Third-Party Links
Our website may link to third-party sites. This Policy applies only to HEFF 3D Tech's own website and services. We are not responsible for the privacy practices of external sites.
11. Children's Privacy
Our services are intended for business and professional use. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted data to us, please contact us and we will delete it promptly.
12. Changes to this Policy
We may update this Policy periodically. The updated version will be published on this page with a revised "Last Updated" date. Continued use of our website after any update constitutes acceptance of the revised Policy.
13. Grievance Officer
- Name: Konappa Kuntamalla
- Email: kny2k25@gmail.com
- WhatsApp: +91 9910259490
- Address: C-303, Plot-14, Dream Apartments, Sector 22, Dwarka, New Delhi, India, 110077